Human Service Leadership and Retention

For Nonprofit Executive Directors, Healthcare Leaders, School Administrators, DSPs, Social Workers: What does it take to stay in meaningful, hard work—and stay well while doing it?

I offer several ways to work together so it fits where you are:


Newsletter - Weekly writing on sustainable performance, movement, and what it takes to build practices that last. [Read]

YouTube - Human Services · Leadership · Movement. [Watch]

1-on-1 Coaching — $60/hour Leadership, movement, and regulation combined. We work on what's actually driving the problem—burnout, conflict, consistency, or all of the above. In-person (Eugene, OR) or virtual anywhere. Starts with a free 30-minute intake conversation.

Digital Programs —

  • Scripts for Hard Conversations — $80 12 conflict scripts for the hardest moments in caregiving and leadership. Includes a decision tree for choosing the right script and regulation practices you can use between conversations. [Get the Scripts → Link]

  • 30-Day Steadiness Practice — $190 A month-long program to build the personal regulation capacity to lead through crisis with clarity. Daily practices across four weeks: awareness, in-the-moment tools, recovery, and integration. Includes 2 live coaching calls. [Start the Program → Link]

  • Retention Systems Blueprint — $290 A 90-day roadmap to diagnose what's driving turnover and build systems that help people stay. Includes a turnover assessment, 12 retention templates, a week-by-week implementation timeline, staff survey templates, and 2 live coaching calls. [Build Your System → Link]

Organizational Work — Sliding Scale For teams losing people and not sure why. Culture diagnosis and retention work designed for high-turnover, high-burnout environments. Reach out and we'll figure out what fits.

Everything is built around what's actually driving the problem—whether that's burnout, conflict, turnover, or a movement practice that keeps falling apart.

Work with me or email to ask questions / schedule a chat - I am always happy to brainstorm or lend an ear :)

Free Resources

Steadiness at Home — Regulation, repair, and communication tools adapted for your family—not just your workplace. [Download Free → Link]

Scripts for Hard Conversations 12 research-backed scripts tested in real crisis moments across nonprofits, disability services, and education. [Download Free → Link]

Meet Me:

My name is Brittany Banna. For 15+ years, I've taken the late-night crisis calls, worked with teams to rebuild when systems were breaking, and sat with people worn down by work that matters.

I don't come in with a clipboard of "shoulds." I have worked in domestic violence services, international NGOs, disability support, nonprofits, higher ed—and knows how heavy it feels to care and still watch people burn out.

My research at the University of Oregon is on this: how emotional intelligence and conflict resolution—taught together, not separately—reduce burnout, strengthen trust, and build leadership that actually holds under pressure. I am trained to nurture relational conditions that determine whether those systems survive.

I will:

  • Hearing what's underneath the fires

  • Turning messy dynamics into systems people can use

  • Giving you real words for hard conversations

  • Helping teams feel more human with each other

The Athletic Piece: I was a competitive tennis player—USTA #1 in the Pacific Northwest, Division I at UO, coached for 10+ years. I know what performing under pressure can cost. That's why my approach includes body-based tools. Leadership happens in the body as well as the mind.

Background:

  • EdD Student, Educational Leadership (University of Oregon)

  • MS, Conflict & Dispute Resolution

  • MS, Community Regional Planning

  • ISSA Certified Personal Trainer

  • Oregon State Certified Mediator

  • Human Rights Commissioner, City of Eugene

  • UNESCO collaboration on restorative justice and conflict resolution

FAQ

How is this different from other leadership training? This teaches how you show up while applying the new strategies I teach. When you're managing crisis after crisis with burned-out staff, you need the capacity to stay steady under pressure, repair relationships when they break, and hold space for others without losing yourself. That's what this builds.

What makes it effective? It's built for real life, not ideal conditions—tested in crisis settings with real teams. It works at three levels simultaneously: your nervous system, your relationships, and your team culture. And it meets people with compassion, not judgment. When leaders feel supported instead of criticized, they actually implement change.

Can you customize this for our team? Yes. Every organization is different. I assess your culture first, identify what's driving burnout, then tailor everything to your specific challenges—whether that's manager relationships, staff exhaustion, or communication breakdown.

What's the ROI? Replacing one employee costs $10,000-30,000. One DSP costs $4,000-10,000. In Oregon, DSP turnover exceeds 40% annually. If you lose 8 people a year, that's $80,000-240,000 in replacement costs. The 90-Day Sprint costs $4,000. Even a 25% reduction in turnover saves $20,000-60,000. That's a 4-12x return in year one—and every year after is pure savings.

Do you work outside Oregon? Yes. Virtual options available nationwide. Oregon-based teams get priority for in-person work.

What if this doesn't work? Everything I offer comes with a 30-day money-back guarantee. For organizational work, we start with a Culture Diagnosis so you know exactly what you're getting before committing to anything larger.

What People Say :)

"From the moment Brittany joined our team, she brought an undeniable presence of care and encouragement. She doesn't just talk about human rights and dignity—she lives it. I am a better person for working alongside her."

"She pours her heart and soul into everything she does. Brittany responds to conflict with compassion and patience rather than defensiveness. She helped us completely transform our organizational culture. I would work with her again in a heartbeat."

"Our team was stuck in crisis mode. Within months we saw measurable shifts—staff felt more supported, conflict was being addressed proactively, and our leadership team had a new shared language. We didn't just get theory—we built systems we could actually sustain."

"You named situations I never knew how to handle—and then gave me words I could actually use."

"What sets her apart is how she receives feedback—she listens, asks questions, and applies it without defensiveness. That's rare in leadership roles."

"I feel so inspired now. This shifted how I see the work I offer—and how capable I really am."

"I was all in the entire time, even though it was 3 hours. Usually I would fade out."

"These were the exact words I needed last year. It's what every leader needs."